How to intervene
It’s normal to freeze or panic in a difficult situation. We begin by showing you the 4Ds – to help you think clearly and make a measured decision on what to do.
Direct Action
If you choose to take direct action – we show you how to speak up assertively and with confidence without being aggressive.
Distraction
If you go for distraction – we give you tools to take the sting out of any awkward situation. Distraction can often be more than enough to handle an awkward moment – and is very effective in contributing to positive culture change on a broader scale.
Delegation
Delegation is the option which involves telling someone else. We equip you with confidence building techniques and language tips to help you report unacceptable behaviours and escalate problems with integrity.
Delay
If you choose to delay your intervention, we share with you the benefits of waiting – and how to turn any hesitation on your part to your advantage.
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