How to intervene
It’s normal to freeze or panic in a difficult situation.
We show you how to use the ‘4Ds’ to help you to stay calm and think clearly.
But just knowing what to do isn’t enough. You also need to know how to intervene.
That’s why – unlike other, similar training programmes – we also equip you with powerful language patterns and techniques, including body language, which are drawn from the psychology of influence and persuasion. These are specifically designed to help you to come across assertively and with impact in challenging conversations, whilst ensuring you remain polite, professional and businesslike throughout.
Direct Action
If you choose to take direct action – we show you how to speak up assertively and with confidence without being aggressive.
Distraction
If you go for distraction – we give you tools to take the sting out of any awkward situation. Distraction can often be more than enough to handle an awkward moment – and is very effective in contributing to positive culture change on a broader scale.
Delegation
Delegation is the option which involves telling someone else. We equip you with confidence building techniques and language tips to help you report unacceptable behaviours and escalate problems with integrity.
Delay
If you choose to delay your intervention, we share with you the benefits of waiting – and how to turn any hesitation on your part to your advantage.
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